OSORNO HINOJOSA, Roberto; GONZÁLEZ SABATÉ, Lucinio; OLIVÉ I TOMÀS, Antoni. Service Management as a Means to Organizational Assimilation of ICT: A Case Study. UNIE Business Research, [S. l.], v. 7, n. 1, p. 19–36, 2018. DOI: 10.3926/hdbr.118. Disponível em: https://unieresearch.universidadunie.com/ubr/article/view/118. Acesso em: 29 sep. 2026.