HERNÁNDEZ JUNCO, Varna; MIRANDA LORENZO, Yadney; JUNCO HORTA, Juana Zoila; SALTOS GILER, Manuel. Measurement of tangible and intangible indicators for the quality evaluation-management and socio-psychological variables in the hospital service. UNIE Business Research, [S. l.], v. 6, n. 1, p. 17–29, 2017. DOI: 10.3926/hdbr.137. Disponível em: https://unieresearch.universidadunie.com/ubr/article/view/137. Acesso em: 29 sep. 2026.