Configuraciones estructurales en las instituciones de educación superior y actitudes de los académicos frente a la calidad
DOI:
https://doi.org/10.3926/hdbr.30Keywords:
Structural configurations, Mintzberg, quality management, higher education institutions, academics., Configuraciones estructurales, Mintzberg, gestión de la calidad, Instituciones de Educación Superior, académicosAbstract
The speech about quality on goods and services moved from business management to public administration services, including the higher education has provoked a reaction in the opposite way among many of the experts in education. This article is placed in a section of the literature which interest resides in explaining the reasons why a considerable proportion of academics are opposed to the introduction of quality management, and proposes a different approach based in their experience working in an organization with a very specific structural configuration which conditions are favourable for the academic community.
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